Store Pickup Policy
For secure order pickup, the person collecting the order may be required to present a valid government-issued photo ID and the order confirmation.
1. Order Ready Confirmation
Please wait until you receive confirmation from Zormoo Furniture that your order is ready for pickup before arriving at our store or warehouse.
2. Pickup Hours After Ready Confirmation
After you receive the Ready for Pickup confirmation, pickup is available at our Brossard pickup location during the following hours:
- Tuesday–Sunday: 10:00 AM–3:00 PM
- Monday: Closed
Please arrive only during the hours listed above. If holiday hours or a special pickup arrangement applies, follow the instructions in your Ready for Pickup confirmation.
3. Identification Required
The person collecting the order may be required to present:
- A valid government-issued photo ID; and
- The order confirmation or order number.
The name on the identification must match the purchaser or the authorized pickup person listed on the order.
4. Third-Party, Driver or Courier Pickup
If someone other than the purchaser will collect the order, including a family member, employee, driver, courier or transportation company, the purchaser must authorize the pickup in advance.
The authorization must include the order number and the full name of the authorized person or transportation company.
The authorized pickup person must present valid government-issued photo ID before the merchandise can be released.
5. Additional Verification for Certain Orders
For high-value orders, orders requiring additional security verification, or orders where pickup information differs from the original order information, Zormoo Furniture may require additional verification before releasing the merchandise.
Additional verification may include confirmation through the email address or telephone number associated with the order, confirmation of payment information, or other reasonable verification measures.
6. Right to Hold an Order
Zormoo Furniture reserves the right to temporarily hold an order and refuse to release merchandise if we are unable to reasonably verify the identity or authorization of the person collecting the order.
The order may be released once the required verification has been successfully completed.
7. Pickup Inspection
Customers or their authorized representatives are encouraged to inspect the quantity and visible condition of the merchandise at the time of pickup and notify our staff immediately of any visible damage or discrepancy.
8. Pickup Confirmation
The person collecting the merchandise may be required to sign a pickup confirmation acknowledging receipt of the order.
9. Transportation After Pickup
Customers are responsible for ensuring that their vehicle or transportation provider is suitable for transporting the merchandise safely. Zormoo Furniture is not responsible for damage caused after the merchandise has been released and transported from our premises, subject to applicable law.