2-YEAR LIMITED PARTS WARRANTY POLICY

Effective Date: August 2026

1. Warranty Overview

Thank you for choosing Zormoo Furniture.

Zormoo Furniture provides a 2-Year Limited Parts Warranty on eligible products used under normal residential conditions. The warranty period begins on the date of delivery or customer pickup.

This commercial limited warranty is intended primarily to cover verified manufacturing, material, structural, and core functional component defects that occur under normal residential use.

The primary remedy under this warranty is the provision of reasonably required replacement parts or components for a verified covered issue.

This warranty is not:

• A full product replacement guarantee;

• A full furniture set replacement guarantee;

• A two-year money-back guarantee;

• An unconditional free repair guarantee;

• A protection plan for normal wear and tear.

This commercial limited warranty does not exclude, restrict, or replace any statutory consumer rights or legal warranties that cannot legally be excluded under applicable law.

2. Furniture Products

This warranty applies to eligible residential furniture, including sofas, dining tables, chairs, coffee tables, TV stands, bed frames, cabinets, and other eligible furniture products.

Coverage primarily applies to manufacturing defects affecting the product's core structure or essential functionality.

2.1 Structural Components

Subject to verification, coverage may include:

• Structural failure of wooden or metal frames caused by a manufacturing or material defect;

• Abnormal or severe structural loosening under normal residential use;

• Structural connection failures affecting normal use.

2.2 Hardware and Functional Components

Subject to verification, coverage may include manufacturing defects involving:

• Hinges;

• Drawer slides;

• Connectors;

• Support components;

• Hardware;

• Other eligible functional components.

2.3 Workmanship

Coverage may apply to verified workmanship defects that materially affect the structural integrity or essential function of the product.

This commercial limited warranty focuses on structural and core functional issues rather than normal cosmetic changes or wear.

3. Massage Chairs

For eligible 3D and 4D massage chairs, this Limited Parts Warranty primarily covers verified manufacturing defects affecting essential operating components under normal residential use.

3.1 Mechanical and Motor Systems

Eligible components may include:

• Massage mechanisms;

• Roller or track systems;

• Main motors;

• Drive systems;

• Other eligible core mechanical components.

3.2 Electronic and Control Systems

Eligible components may include:

• Control boards;

• Power modules;

• Internal wiring;

• Controllers;

• Control panels;

• Other eligible core electronic components.

3.3 Air Pressure Systems

Eligible components may include:

• Air pumps;

• Airbag systems;

• Air hoses;

• Related air-pressure control components.

Coverage is focused on components necessary for the normal operation of the massage chair.

4. Primary Warranty Remedy — Replacement Parts

If Zormoo Furniture reasonably verifies that an issue is covered by this commercial Limited Parts Warranty, our default and primary warranty remedy is:

Replacement Parts or Components

Depending on the nature of the verified issue, Zormoo Furniture may provide reasonably required:

• Original replacement parts, where reasonably available; or

• Functionally equivalent or reasonably compatible replacement parts where appropriate.

Replacement parts may include, where applicable:

• Table legs;

• Chair legs;

• Cabinet door components;

• Drawer components;

• Hinges;

• Drawer slides;

• Hardware;

• Screws;

• Connectors;

• Support components;

• Sofa legs;

• Motors;

• Control boards;

• Power supplies;

• Controllers;

• Air pumps;

• Airbags;

• Wiring;

• Other individually replaceable components.

For claims confirmed to be covered by this commercial warranty, Zormoo Furniture will cover the cost of eligible replacement parts and standard shipping of those parts.

5. Remote Support

Where appropriate, Zormoo Furniture may assist customers with replacement-part installation or troubleshooting through:

• Video instructions;

• Photo instructions;

• Installation guidance;

• Telephone assistance;

• Remote technical support.

Where a verified issue can reasonably be resolved through replacement parts, the provision of those parts together with reasonable remote guidance may constitute the primary warranty service.

6. No Guarantee of Full Product Replacement or Refund

The 2-Year Limited Parts Warranty:

Does not constitute a guarantee of full product replacement.

Does not constitute a guarantee of replacement of an entire furniture set.

Does not constitute a two-year money-back guarantee.

Submitting a commercial warranty claim does not automatically entitle the customer to:

• Replacement of an entire sofa;

• Replacement of an entire dining set;

• Replacement of an entire massage chair;

• Replacement of an entire furniture product;

• A full refund;

• A partial refund;

• Store credit;

• A free upgrade to another product or model.

Where a verified issue can reasonably be resolved through one or more replacement parts or components, Zormoo Furniture may provide the applicable parts or components as the remedy under this commercial limited warranty.

Nothing in this section limits any consumer right or remedy that cannot legally be excluded under applicable law.

7. Furniture Sets and Multi-Component Products

For dining sets, sectional sofas, bedroom sets, modular furniture, massage chairs, or other products consisting of multiple independent components, warranty service may be limited to the affected component or related replacement part where only that component is confirmed to have a covered defect.

For example, if a customer purchases a dining table with six chairs and only one chair has a verified manufacturing defect affecting an eligible component, warranty service may be provided for that chair or the affected component.

A defect affecting one component does not automatically entitle the customer to replacement or refund of the entire set.

8. Normal Wear and Cosmetic Changes

Furniture naturally changes through ordinary use.

The following are generally not covered by this commercial Limited Parts Warranty:

• Natural wrinkles or creases in leather;

• Normal changes in leather texture;

• Normal softening of sofa cushions;

• Normal foam compression;

• Normal settling of filling materials;

• Normal cushion impressions;

• Reasonable fabric wrinkling;

• Reasonable pilling;

• Normal surface wear;

• Minor scratches resulting from ordinary use;

• Cosmetic changes resulting from normal use;

• Normal fading or color changes.

Normal changes resulting from ordinary use do not automatically constitute manufacturing defects.

9. Natural Material Characteristics

Natural materials may vary from one product to another.

This includes:

• Solid wood;

• Wood veneer;

• Genuine leather;

• Natural marble;

• Travertine;

• Natural stone;

• Other natural materials.

Reasonable variations in:

• Wood grain;

• Knots;

• Color;

• Stone veining;

• Leather grain;

• Natural wrinkles;

• Texture;

• Appearance;

are characteristics of natural materials and are not considered manufacturing defects when within a reasonable range.

10. Accidental, External and Customer-Caused Damage

This commercial Limited Parts Warranty does not cover damage resulting from:

• Misuse or abuse;

• Use beyond the product's intended purpose;

• Overloading;

• Impact;

• Dropping;

• Scratching;

• Dragging furniture;

• Liquid spills;

• Food stains;

• Smoke, fire, or excessive heat;

• Pet damage;

• Customer-caused damage;

• Improper cleaning methods;

• Inappropriate cleaning products;

• Improper maintenance;

• Other external causes unrelated to a manufacturing defect.

11. Transportation, Moving, Installation and Modification

This commercial Limited Parts Warranty does not cover damage caused by:

• Customer-arranged transportation;

• Moving;

• Third-party transportation;

• Improper handling;

• Improper loading or unloading;

• Improper installation;

• Improper assembly;

• Improper disassembly;

• Unauthorized repairs;

• Unauthorized modifications.

Once merchandise has been released to the customer or a carrier arranged by the customer, damage caused during subsequent transportation or handling is not considered a manufacturing defect.

12. Environmental Conditions

This commercial Limited Parts Warranty does not cover damage or material changes caused by:

• Prolonged direct sunlight;

• Excessive humidity;

• Excessive dryness;

• Water exposure or flooding;

• Damp environments;

• Extreme temperatures;

• Prolonged exposure to heaters or other heat sources;

• Other environmental conditions unsuitable for normal residential furniture use.

13. Information Required for Warranty Claims

Customers must provide sufficient information to allow Zormoo Furniture to reasonably evaluate a warranty claim.

We may request:

• Order Number / Invoice;

• Photos of the complete product;

• Close-up photos of the affected area;

• Product labels;

• Clear video demonstrating the issue;

• Description of the problem;

• Approximate date the issue was first noticed;

• Other information reasonably necessary to assess the claim.

If the information provided is insufficient to reasonably determine the nature or cause of the issue, Zormoo Furniture may request additional photos, videos, or other relevant information.

If sufficient information cannot be provided to reasonably verify the issue, Zormoo Furniture may be unable to complete the commercial warranty assessment.

14. Delivery Damage vs. Warranty Claims

Visible delivery-related issues, including:

• Shipping damage;

• Severely damaged packaging;

• Impact damage;

• Incorrect merchandise;

• Missing components;

should be reported in accordance with the Zormoo Furniture Return & Refund Policy as soon as reasonably possible.

For visible delivery-related issues, customers are encouraged to contact us within 48 hours of receipt so that delivery records and product condition can be investigated promptly.

Delivery-related claims and the 2-Year Limited Parts Warranty are separate forms of after-sales support.

15. Labor, On-Site Service and Third-Party Repairs

Unless otherwise confirmed in writing by Zormoo Furniture, this 2-Year Limited Parts Warranty primarily covers:

Eligible replacement parts or components and standard shipping of those parts.

It generally does not include:

• On-site labor;

• Technician visits;

• Installation fees;

• Disassembly fees;

• Third-party repair costs;

• Moving or handling costs;

• Labor independently arranged by the customer;

• Technical services independently arranged by the customer.

Third-party repair, installation, or labor costs incurred without prior written authorization from Zormoo Furniturewill not automatically be reimbursed.

Any additional labor, installation, or service voluntarily provided by Zormoo Furniture in a particular case does not create an ongoing obligation to provide the same service for future warranty claims.

16. Original Purchaser and Proof of Purchase

This commercial 2-Year Limited Parts Warranty is intended for the original purchaser and requires valid proof of purchase.

Zormoo Furniture may request:

• Invoice;

• Order Number;

• Other documentation reasonably confirming the original purchase.

Products privately resold or transferred to another owner do not automatically retain this commercial Limited Parts Warranty.

Applicable statutory rights, if any, remain unaffected.

17. Commercial Use

The standard 2-Year Limited Parts Warranty is primarily intended for normal residential use.

Unless otherwise stated in a quotation, invoice, purchase agreement, or other written agreement, the standard residential commercial warranty does not automatically apply to products used for:

• Restaurants;

• Hotels;

• Airbnb or short-term rentals;

• Rental properties;

• Staging;

• Offices;

• Commercial spaces;

• Public areas;

• Wholesale;

• Resale;

• Other commercial or high-frequency-use environments.

Commercial orders may be subject to separate warranty terms.

18. Relationship to the 30-Day Return Policy

This 2-Year Limited Parts Warranty is separate from the Zormoo Furniture 30-Day Return Policy.

The 30-Day Return Policy determines eligibility for standard returns after purchase.

The 2-Year Limited Parts Warranty primarily addresses eligible manufacturing, material, structural, and functional component defects occurring under normal residential use.

Eligibility under one policy does not automatically create eligibility under the other.

19. Statutory Consumer Rights

This 2-Year Limited Parts Warranty is a commercial limited warranty voluntarily provided by Zormoo Furniture.

It is in addition to, and does not replace, applicable statutory consumer protections.

Nothing in this policy is intended to exclude, restrict, or replace any legal warranty or consumer right that cannot legally be excluded under the Quebec Consumer Protection Act or other applicable law.

Eligible products may also benefit from statutory protections relating to:

• Fitness for normal use;

• Reasonable durability;

• Latent defects;

• Conformity with the contract, advertising, or representations made by the merchant;

• Other remedies provided by applicable law.

If any provision of this commercial Limited Parts Warranty conflicts with mandatory consumer protection law, the applicable law will prevail.

20. Contact Us

For warranty inquiries or to submit a claim, please contact:

Zormoo Furniture

Email: info@zormoo.com

Address: 9620 B Rue Ignace, Brossard, QC, Canada

Please have your order information and reasonable photo, video, and product information available to assist with the assessment.