Zormoo Warranty
1. Warranty Overview
Thank you for choosing Zormoo Furniture. We offer a 2-year limited warranty from the date of delivery for eligible products.
This warranty is designed to protect you against manufacturing defects and core functional issues that may occur under normal residential use.
This warranty does not cover cosmetic changes, normal wear, or issues caused by external factors.
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2. What Is Covered
To ensure clarity and a smooth service process, our warranty coverage is limited to the following categories:
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2.1 Furniture Products
(Sofas, tables, bed frames, cabinets, etc.)
The warranty applies to core structural and functional issues, including:
 • Structural damage or severe loosening of wooden or metal frames under normal use
 • Hardware components (hinges, slides, connectors) that fail to function due to manufacturing defects
 • Craftsmanship-related defects affecting structural integrity
Furniture coverage focuses on functional structural issues, not surface appearance.
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2.2 Massage Chairs
(4D / 3D models, airbag systems, and electronic components)
The warranty applies to the chair’s essential operational components, including:
A. Mechanical & Motor System
 • Roller mechanisms or tracks that fail to operate
 • Main motors or drive systems malfunctioning under normal use
B. Electronic & Control System
 • Control boards, power modules, or internal wiring defects
 • Control panel malfunctions or failure to operate
C. Air Pressure System
 • Air pumps not inflating
 • Airbags leaking or unable to operate under normal use
Coverage focuses on key systems necessary for massage functionality.
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3. What Is Not Covered
To maintain fairness and transparency, the following are not covered under the warranty:
A. Cosmetic or Normal Wear
 • Natural wrinkles, creases, impressions, or softening of leather or cushions
 • Color fading, fabric pilling, or normal surface wear
 • Minor scratches or marks from everyday use
 • Variations in natural materials (wood grain, color differences, texture, etc.)
B. Environmental or Usage Conditions
 • Damage caused by humidity, moisture, heat, sunlight exposure, or temperature changes
 • Damage from improper moving, installation, or handling
 • Stains, odors, or issues caused by cleaning methods
C. Accidental or External Damage
 • Liquid spills, pet damage, or impact from external forces
 • Damage caused by unauthorized disassembly or modification
 • Misuse, overloading, or operation beyond intended use
D. Insufficient Proof of Issue
If clear photos or videos cannot be provided, we may not be able to complete the assessment.
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4. Warranty Service Process
To resolve issues efficiently, we follow these service steps:
4.1 Replacement Parts (Default and Primary Method)
Most issues can be resolved by replacing parts such as motors, hardware, wiring, or air components.
We will provide:
 • Original replacement parts at no cost
 • Step-by-step guidance via video or remote support
This is the quickest and most effective method of resolving functional issues.
5. Information Required for Warranty Claims
Please prepare the following to help us assess your claim:
 • Order number
 • Clear photos and videos showing the issue (required)
 • Overall and close-up pictures of the product
 • For shipping damage, photos of packaging and labels must be provided within 48 hours
Claims lacking sufficient evidence may not be eligible for warranty service.
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6. Fees & Responsibilities
We Cover:
 • Replacement part costs
 • Shipping of warranty replacement parts (if the issue is covered)
Customer Is Responsible For:
 • Costs related to accidental or external damage
 • Any fees for third-party or on-site service if requested
 • Additional transportation fees if original packaging is missing
 • Fees related to delivery failure due to incorrect address or customer unavailability
We will always aim to provide the most efficient and cost-effective solution.
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7. Warranty Limitations
To maintain fair warranty standards, the following applies:
 • Warranty applies only to the original purchaser
 • Warranty does not cover issues caused by third-party installation or repair
 • Zormoo Furniture is not responsible for indirect costs such as labor, lost time, or third-party services
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8. Contact Us
For warranty inquiries or support, please contact our service team:
Zormoo Furniture
Email: hr.zormoo@gmail.com
Phone: 514-660-4806
Address: 9620 B Rue Ignace, Brossard, QC, Canada
We are committed to assisting you and ensuring a smooth experience.