Shipping policy
Delivery, Pickup & White Glove Service Policy
Zormoo Furniture offers local pickup, doorstep delivery, indoor delivery, and White Glove services to help customers receive their furniture safely and conveniently.
We currently provide delivery services to eligible destinations throughout Quebec, Ontario, and British Columbia.
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1. Free Local Pickup
Pickup Location
Zormoo Furniture
9620 Rue Ignace, Local B
Brossard, QC J4Y 2R4
Warehouse Door B
Pickup Hours
Tuesday – Sunday
10:00 AM – 5:00 PM
We will contact you once your order is ready for pickup.
When picking up your order:
* Please provide your order number or the name used for the order.
* Please inspect all items before leaving the warehouse.
* Customers are responsible for safely loading, securing, and transporting their furniture after pickup.
Important:
Damage that occurs during customer self-transportation is not considered a product defect and is not covered under our delivery, return, or warranty policies.
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2. Local & Regional Delivery
Zormoo Furniture provides delivery services throughout eligible areas of:
* Quebec
* Ontario
* British Columbia
Delivery pricing and service availability depend on the delivery destination, order size, furniture size and weight, and requested level of service.
Standard Local Doorstep Delivery
For qualifying delivery addresses:
Delivery Fee: Calculated at checkout based on driving distance, the delivery address, and the selected service level.
$5,000+ Complimentary Doorstep Delivery
Orders of CAD $5,000 or more qualify for complimentary doorstep delivery to qualifying addresses.
Eligibility is based on the merchandise subtotal after discounts and before tax, excluding delivery, installation, Indoor Delivery, White Glove, and other service charges.
What Standard Doorstep Delivery Includes
Standard doorstep delivery means delivery to an accessible:
* Front door
* Building entrance
* Garage
Standard doorstep delivery does not include:
* Indoor placement
* Room-of-choice placement
* Stair carry
* Upstairs or downstairs delivery
* Furniture assembly
* Packaging removal
* Packaging disposal
* Removal of old furniture
Additional services may be purchased separately.
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3. Delivery Outside the Local Doorstep Area
We also provide delivery to eligible destinations outside our local doorstep delivery area throughout Quebec, Ontario, and British Columbia.
When no instant rate is available at checkout, delivery is not included and requires a separate quote. We will contact you with the delivery quote before dispatch.
Pricing may depend on:
* Province and destination
* Delivery distance
* Order value
* Number of items
* Furniture dimensions
* Furniture weight
* Accessibility of the delivery location
* Number of movers required
* Special handling requirements
* Requested service level
If no instant delivery rate is available at checkout, Zormoo Furniture will contact you with a personalized delivery quotation.
Complimentary doorstep delivery for orders of CAD $5,000 or more is available only to qualifying addresses unless otherwise confirmed in writing by Zormoo Furniture.
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4. Indoor Delivery & White Glove Service
Standard doorstep delivery does not include indoor placement or assembly.
Customers who require additional assistance may request:
Indoor Delivery
Furniture is brought inside the residence or building to an accessible location.
White Glove Service
Depending on the order and delivery conditions, White Glove Service may include:
* Indoor delivery
* Room-of-choice placement
* Furniture assembly
* Packaging removal
* Additional handling assistance
Indoor Delivery and White Glove Service are additional paid services. Available rates are shown at checkout; some destinations or special conditions may require a separate quote.
Pricing may depend on:
* Number of stairs or floors
* Elevator availability
* Furniture size and weight
* Number of movers required
* Assembly requirements
* Building access conditions
* Special handling requirements
Please select an available service at checkout and tell us in advance about stairs, elevator availability, and other access conditions.
These services are not included with standard doorstep delivery unless specifically confirmed on your order or invoice.
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5. Delivery Time
In-Stock Items
Most local in-stock orders are delivered within approximately:
1–5 business days
Delivery times may vary depending on:
* Destination
* Delivery schedule
* Product size
* Order size
* Weather
* Traffic
* Building restrictions
* Other operational conditions
Long-distance deliveries to other areas of Quebec, Ontario, or British Columbia may require additional transit time.
Pre-Order Items
Estimated arrival information is shown on the applicable product page whenever available.
Once your order arrives and is ready for delivery, our team will contact you to arrange a delivery appointment.
Delivery Appointment
Before delivery, our team may contact you by:
* Phone
* Email
* Text message
Please ensure that your contact information is accurate.
Someone must be available at the delivery location during the confirmed delivery window to receive the order.
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6. Product Inspection & Delivery Damage
Every item is inspected before leaving our warehouse whenever reasonably possible.
Customers should inspect their furniture as soon as it is delivered.
Please check for:
* Visible transportation damage
* Missing items
* Incorrect items
* Significant external damage
* Damaged packaging that may indicate product damage
If you notice a delivery-related issue, please contact us within 24 hours of delivery and provide:
* Your order number
* A clear description of the issue
* Clear photos
* Video evidence when helpful
Visible transportation damage should be reported as soon as possible.
If no visible transportation damage is reported, the product may be considered accepted in good external condition at the time of delivery.
This does not affect eligible claims relating to hidden manufacturing, structural, or functional defects covered under the applicable Zormoo Furniture Warranty Policy.
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7. Preparing for Delivery
Customers are responsible for ensuring that ordered furniture can safely enter the delivery location.
Before delivery, please verify:
* Door widths
* Hallway dimensions
* Staircase dimensions
* Elevator dimensions
* Ceiling clearance
* Building entrances
* Loading and parking access
* Concierge requirements
* Elevator reservations
* Building delivery restrictions
Please notify us in advance of:
* Stairs
* Basement access
* Narrow entrances
* Narrow hallways
* Small elevators
* Long carrying distances
* Restricted parking
* Special building procedures
* Other difficult access conditions
Our delivery team reserves the right not to complete a delivery if the conditions are unsafe or if the furniture cannot reasonably be moved into the requested location.
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8. Additional Delivery Charges
Additional charges may apply when delivery requires services or conditions that were not disclosed before the scheduled appointment.
Examples include:
* Undisclosed stairs
* Basement access
* Additional floors
* No usable elevator
* Long carrying distances
* Additional movers
* Furniture assembly
* Restricted access
* Re-delivery due to customer absence
* Special building requirements
* Furniture that cannot safely fit through doors, hallways, staircases, or elevators
If delivery cannot be completed because of site conditions, customer absence, building restrictions, or access limitations, the order may need to be returned to our warehouse or rescheduled.
Additional charges may include:
* Re-delivery fees
* Additional labor
* Additional handling
* Storage
* Special equipment
* Additional transportation
An inability to complete delivery because of site or access conditions is not considered a product defect and does not automatically qualify the order for a free return, refund, or warranty claim.
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9. Delivery Delays
We make every reasonable effort to complete deliveries within the scheduled timeframe.
However, delivery dates and times may occasionally be affected by circumstances outside our reasonable control, including:
* Severe weather
* Traffic
* Road closures
* Vehicle issues
* Ferry or transportation delays
* Building restrictions
* Unexpected operational delays
If a significant delay occurs, our team will contact you when reasonably possible with updated information.
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10. Important Information
Please note:
* Standard delivery means doorstep delivery only.
* Orders of CAD $5,000 or more qualify for complimentary doorstep delivery only when the delivery address is eligible.
* Indoor Delivery and White Glove Service are additional paid services.
* Some long-distance deliveries may require a separate quote when an instant checkout rate is unavailable.
* Someone must be present to receive the delivery.
* Customers are responsible for confirming that furniture will fit through all necessary access points.
* Delivery fees and service levels may vary depending on destination, furniture size, weight, and site conditions.
* Special delivery arrangements must be confirmed by Zormoo Furniture in advance.
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11. Contact Us
For questions about pickup, local delivery, long-distance delivery, Indoor Delivery, White Glove Service, or special delivery requirements, please contact us.
Zormoo Furniture
9620 Rue Ignace, Local B
Brossard, QC J4Y 2R4
Email: info@zormoo.com