Politique de remboursement
ZORMOO FURNITURE
RETURN & REFUND POLICY
1. Overview
At Zormoo Furniture, we are committed to providing high-quality furniture and a smooth shopping experience.
Due to the size, weight, fragility, and transportation requirements of furniture products, our return and refund policy differs from standard retail goods.
Please carefully review this policy before placing an order.
⸻
2. Return Eligibility
2.1 Change-of-Mind Returns
Due to the nature of large furniture items, we generally do not accept returns, exchanges, or refunds for:
* Change of mind
* Personal preference
* Color or style dissatisfaction
* Size or fit issues
* Inability to move items into the home/building
* Customer transportation or moving difficulties
* Customer damage during pickup or transport
once an order has been:
* Processed
* Picked up
* Delivered
* Opened
* Assembled
* Used
⸻
2.2 Exceptions
Returns or exchanges may only be approved if:
* The item arrived damaged
* The item is defective
* The wrong item was received
* Essential parts are missing
All claims must be reported within 48 hours of receiving the item.
⸻
3. Customer Pickup & Transportation Responsibility
Customers who choose self-pickup or arrange their own transportation acknowledge that furniture items may be:
* Heavy
* Oversized
* Fragile
* Difficult to move
Zormoo Furniture is not responsible for:
* Damage during customer transportation or handling
* Packaging damage after pickup
* Improper loading or securing of products
* Moving-related damage
* Inability to fit items through doors, staircases, elevators, hallways, or intended spaces
* Return requests caused by transportation or moving difficulties
Once an item leaves our warehouse/store through customer pickup, the customer assumes full responsibility for transportation, handling, and product condition.
Professional delivery service is strongly recommended for large or fragile furniture items.
⸻
4. Customer Measurement Responsibility
Customers are responsible for verifying that purchased furniture will fit through:
* Doors
* Staircases
* Elevators
* Hallways
* Entryways
* Intended rooms or spaces
before purchase or pickup.
Product dimensions are provided whenever possible.
Zormoo Furniture is not responsible for furniture that cannot fit into the customer’s property after pickup or delivery.
⸻
5. Damaged or Defective Items
If your item arrives damaged, defective, or incomplete, please contact us within 48 hours of receiving your order.
To process your claim, please provide:
* Order number
* Clear photos/videos showing the issue
* Photos of outer packaging
* Shipping labels
* Description of the problem
⸻
Resolution Options
Depending on the issue, we may offer:
1. Replacement parts
2. Product replacement
3. Refund (if replacement is unavailable)
Zormoo Furniture will cover all reasonable costs related to verified defective or damaged items caused prior to customer receipt.
⸻
6. Incorrect or Missing Items
If you received the wrong item or missing components, please notify us within 48 hours.
We will arrange:
* Delivery of missing parts, or
* Exchange for the correct item
at no additional cost.
⸻
7. Non-Returnable Items
The following items are non-returnable and non-refundable:
* Opened furniture
* Assembled furniture
* Used furniture
* Items without original packaging
* Damaged packaging caused after pickup/delivery
* Mattresses removed from packaging
* Clearance items
* Final sale items
* Special-order or custom-order products
⸻
8. Order Cancellation
8.1 Standard Orders
Orders may be cancelled within 24 hours of purchase if processing or shipping has not started.
⸻
8.2 Pre-Orders / Special Orders
Pre-orders, custom orders, and special orders cannot be cancelled once processing has begun.
⸻
9. Failed Delivery / Incorrect Address
If delivery fails due to:
* Incorrect address
* Customer unavailability
* Refusal of delivery
additional fees may apply, including:
* Redelivery fees
* Storage fees
* Return shipping fees
Any eligible refund may be reduced by shipping, handling, and processing costs.
⸻
10. Return Shipping & Restocking Fees
If a return is exceptionally approved:
* Returns caused by merchant error or verified product defects → Zormoo Furniture covers costs
* Customer-related returns → customer is responsible for all shipping costs
Approved non-defective returns may also be subject to:
* Inspection fees
* Repackaging fees
* Restocking fees of up to 25%
due to handling, labor, packaging, and inventory processing costs.
Furniture return shipping costs may be substantial due to product size and weight.
⸻
11. Refund Processing
Approved refunds will be issued to the original payment method.
Please allow approximately 3–7 business days after approval for processing.
⸻
12. Customer Pickup Acknowledgement
By choosing customer pickup, the customer acknowledges and agrees that:
* Furniture items may be large, heavy, and fragile
* The customer assumes full responsibility after pickup
* The customer is responsible for transportation and access measurements
* Opened, damaged, improperly transported, or assembled items are non-returnable
⸻
13. Contact Information
Zormoo Furniture
Email: hr.zormoo@gmail.com
Phone: 514-660-4806
Address: 9620 B Rue Ignace, Brossard, QC, Canada