Politique d’expédition
1. Local Pickup (Free)
📍 Pickup Location
9620 B Rue Ignace, Brossard, QC (Warehouse Door B)
⏱ Pickup Hours
Tuesday – Sunday
10:00 AM – 5:00 PM
✔ You will be notified when your order is ready
✔ Please inspect the item during pickup
✔ Provide your order number or name
⚠ Any damage during customer self-transport is not considered a defect.
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2. Local Delivery
We offer local delivery within the Greater Montreal area.
📌 Delivery Fee (Updated)
Based on your Shopify settings:
👉 Flat Rate $100 for Doorstep Delivery within 50 km
The system automatically determines eligibility during checkout.
For deliveries beyond 50 km or oversized items, please contact us for a custom quote.
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3. Doorstep Delivery – $100 Flat Fee
Includes:
✔ Delivery to door / building entrance / garage
Does NOT include:
❌ Bringing items inside
❌ Stairs or floor deliveries
❌ Unpacking or assembly
Failed deliveries (no access/no answer) may result in additional fees.
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4. Indoor Delivery – Contact Us for Quote
Indoor delivery (bringing items inside, upstairs/downstairs, room placement) can be arranged upon request.
Fees depend on:
• Stairs/floor level
• Elevator availability
• Weight and size of items
• Number of movers required
📧 Contact: HR.zormoo@gmail.com
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5. Delivery Time
In-stock items: Delivered in 1–5 business days
Pre-order items: ETA shown on product page; notification sent when ready
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6. Quality Check
All items are inspected before leaving the warehouse.
Report any issues within 24 hours with photos/videos.
📧 HR.zormoo@gmail.com
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7. Areas Not Covered
We currently do NOT deliver to:
❌ Other provinces
❌ International locations
❌ Remote Canadian regions
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8. Important Notes
• Delivery failure due to narrow doors, stairs, or elevators is not a defect
• Canceling a scheduled delivery may incur a $50–$80 trip fee
• Weather conditions may affect delivery times
• Multiple items may be delivered together
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9. Contact Us
📧 HR.zormoo@gmail.com