Politique d’expédition
Delivery, Pickup & White Glove Service Policy
1. Free Local Pickup
📍 Pickup Location
Zormoo Furniture
9620 B Rue Ignace, Brossard, QC (Warehouse Door B)
🕒 Pickup Hours
Tuesday – Sunday
10:00 AM – 5:00 PM
* We will notify you when your order is ready for pickup.
* Please inspect your items before leaving the warehouse.
* Please provide your order number or the name used for the order upon arrival.
Important:
Any damage that occurs during customer self-transportation is not considered a product defect and is not covered under our warranty or return policy.
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2. Local Delivery
We currently offer local delivery within 50 km of our warehouse in Brossard, Quebec.
Standard Doorstep Delivery
Flat Rate: CAD $120
Our standard delivery includes delivery to:
* Front door
* Building entrance
* Garage
Delivery eligibility and charges are automatically calculated during checkout based on your delivery address.
For addresses outside our delivery area, oversized furniture, or special delivery requests, please contact us for a personalized delivery quote.
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3. Indoor Delivery & White Glove Service
Our standard delivery does not include:
* Indoor delivery
* Room-of-choice placement
* Upstairs or downstairs delivery
* Furniture assembly
* Packaging removal or disposal
If you require additional services, we are happy to offer:
* Indoor Delivery
* White Glove Delivery Service
Additional service fees are quoted individually based on:
* Number of stairs or floors
* Elevator availability
* Furniture size and weight
* Number of movers required
* Assembly requirements
Please contact us before placing your order for a personalized quote.
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4. Delivery Time
In-Stock Items
Most in-stock orders are delivered within 1–5 business days.
Pre-Order Items
Estimated arrival times are shown on each product page. We will contact you once your order is available to schedule delivery.
Delivery Appointment
Before delivery, our team will contact you by phone, email, or text message to confirm your delivery date and estimated delivery time.
Please ensure your contact information is accurate and that someone is available to receive the delivery during the scheduled time.
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5. Product Inspection
Every item is carefully inspected before leaving our warehouse.
Upon delivery, please inspect your order for any visible damage or missing items.
If you notice any shipping damage or issues, please notify us within 24 hours and provide clear photos or videos so we can assist you promptly.
Unless visible transportation damage is reported at the time of delivery, the product will be considered accepted in good external condition.
Hidden manufacturing defects remain covered under our Warranty Policy.
Email: HR.zormoo@gmail.com
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6. Delivery Area
We currently provide local delivery within 50 km of our warehouse in Brossard.
If your address is outside our delivery area, please contact us for a customized delivery quotation.
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7. Important Information
* Standard delivery includes doorstep delivery only.
* Indoor delivery, White Glove Service, room-of-choice placement, stair carry, and furniture assembly are available for an additional charge.
* Someone must be present to receive and sign for the delivery.
* Delivery schedules may occasionally be affected by weather, traffic, or other unforeseen circumstances.
Before Delivery
To help ensure a successful delivery, please confirm that:
* Your furniture can safely fit through all doors, hallways, staircases, and elevators.
* Your delivery address and contact information are accurate.
* Any building access requirements, concierge procedures, or elevator reservations have been arranged in advance.
Additional Delivery Charges
Additional charges may apply if delivery cannot be completed due to circumstances that were not disclosed before delivery, including but not limited to:
* Undisclosed stairs or basement access
* No elevator available where required
* Furniture cannot fit through doors, hallways, staircases, or elevators
* No one is available to receive the delivery
* Other site conditions that prevent safe delivery
If delivery cannot be completed under these circumstances, a new delivery appointment may be required, and additional delivery or labor charges may apply.
Inability to complete delivery due to site conditions is not considered a product defect and is not eligible for free return, refund, or warranty claims.
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8. Contact Us
Zormoo Furniture
📧 HR.zormoo@gmail.com